Frequently Asked Questions

You can only place orders for locations within Turkey on our website. However, if you want to place an order from abroad, import our products or use our products in products you export abroad, you can contact us via our WhatsApp line and discuss the details.

To find the product you are looking for on our website, you can go to the "Products" tab or type the name of the product in the search section and perform a quick search.

We stock our products by boxing them and offer them for sale this way. For this reason, we cannot ship less than 1 box of products.

We work with UPS. Your orders will be delivered free of charge by UPS throughout Türkiye. If the number of parcels is high, our Customer Service department will contact you.

Our shipping is free of charge, the shipping cost of your order is covered by our company.

Yes, you can shop on our website without becoming a member. If you become a member, you can be informed about our campaigns and discounts. We kindly ask you to fill in some information on the payment page so that your invoice can be created and your order can be tracked properly.

Yes, you can order from all provinces within the borders of Türkiye.

To get information about stock status, you can contact us via our WhatsApp line or e-mail address.

If the product you ordered is not in stock, our Customer Service team will contact you. Information about the production process and delivery date of the products will be provided.

Each box we send you includes the installation instructions for the relevant product.

In your purchases made on our e-commerce site, you can make a single payment with all bank credit cards without any interest. Installment payment options depend on the policies of the banks and the interest rate is reflected on your payment at the rates determined by the banks. There is also a money order payment option. In order to pay by money order, you can select the "Money Order" option on the order payment screen. You can make your payment to our specified bank account with your order code and name-surname information. Your transactions will start after your payment reaches us.

Credit card payments are made securely via the PayTR infrastructure. PayTR offers secure shopping with its SSL certified payment page and PCI-DSS compliance.

Your products are delivered with a delivery note. Within the scope of e-archive, your invoice is created electronically and automatically sent to your e-mail address.

Your orders will be delivered to UPS cargo within a maximum of 20 days. We are trying to support you by doing our best to speed up this process. UPS will deliver your order within 7 business days, depending on the city and district you are in. In villages or towns where the cargo company cannot deliver, it sends your order to the nearest branch and informs the recipient. You can contact us.

If your order is not delivered within 1 month, you can contact us via our WhatsApp line and e-mail address. We can inform you about the process. You can cancel your orders that are not delivered within 60 days.

If you detect any damage, crushing, tearing, etc. on the packages while receiving your cargo, you may not accept the product and have the cargo officer draw up a report. If you notify us of this, our cargo company will be contacted and our Customer Service team will contact you to resolve the issue.

After receiving your order, please check if there are any missing/defective products. If you notice any missing/defective products, you must notify us within 2 days. For defects that are not obvious, your notification period is 8 days after the product is delivered. You must immediately send us these notifications via our WhatsApp line or e-mail address. It is important that you send us your defective product in the exact condition you received it. When preparing your cargo, remember that it must be delivered to the cargo with all packaging materials, without any physical damage, and with all originals and copies of the delivery note and invoice. During delivery to the cargo, you must take photos of every surface and share them with us.

The products you send us are examined by our Quality Unit and Production Engineers. If the examinations are deemed as defective products, we will replace the products you returned to us with faultless products and ensure that these products reach you free of charge. If the examination does not result in a defective product, the products are sent back to you.

If your order is not a special order but a standard product order, you can change the products in your order or cancel your order within the first 24 hours before the product leaves the warehouse. These explanations do not apply to special product orders.

You cannot cancel or change your orders after the first 48 hours have passed. After this period, the processes specified in our Distance Sales Contract will be applied for any changes or cancellations you wish to make.

If you want to return your ordered product without any reason, shipping and other costs will be your responsibility. You can review the Distance Sales Contract for detailed explanation.